Content Operations Manager

7 days ago

Hyderabad Secunderabad Telangana Gurgaon Gurugram Bengaluru Bangalore, India beBeeExcellence Full time US$ 90,000 - US$ 1,20,000

Job Title: Service Delivery Manager, Ads Content Operations

Job Description:

We are seeking a highly skilled and experienced Service Delivery Manager to lead our Ads Content Operations team. In this role, you will be responsible for enabling the extended workforce ecosystem of vendors/partner teams and support specialists to deliver high-quality outcomes.

Key Responsibilities:
  • Drive business transformation programs to improve operations effectiveness and increase efficiency.
  • Collaborate closely with cross-functional stakeholders across global Vendor Managed Operations (VMO) teams, Program Managers, Sourcing teams, Go-To-Market, extended workforce, Legal, and Sales Finance.
  • Launch and land new workflows by working with vendors to test product readiness, adequacy of workflow documentation, and infrastructure.
Requirements:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
  • 5 years of experience in a customer or client-facing role supporting operations.
  • 5 years of experience building relationships with stakeholders or clients.
  • 5 years of experience in operations and process excellence.
Preferred Qualifications:
  • Experience working with C-level executives in a fast-paced environment.
  • Ability to think/deliver for short, medium, and long-term priorities of the business.
  • Experience working with cross-functional, cross-geographical stakeholders.

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