IT Professional

5 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking an IT professional to fill a technical support role. The ideal candidate will have experience in troubleshooting and resolving complex technical issues.

Responsibilities:
  • Triage tickets based on severity
  • Evaluate customer concerns and escalate when necessary
  • Provide exceptional customer service, maintaining composure under pressure
  • Analyze technical problems, utilizing tools such as logs, capacity checks, and diagnostics on various platforms
  • Address automated alerts, conducting troubleshooting and resolution as required
Requirements:
  • Bachelor's degree or equivalent preferred
  • Microsoft Teams: 2 years of experience
  • Microsoft 365: 2 years of experience
  • Windows: 2 years of experience
Key Skills:
  • Analytical thinking with strong problem-solving skills
  • Detailed-oriented individual with excellent documentation and communication abilities
  • Self-motivated tech enthusiast with a passion for learning

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