Crisis Resolution Expert

1 week ago


Mangalore, Karnataka, India beBeeincident Full time ₹ 12,00,000 - ₹ 18,00,000
Job Title:

Major Incident Manager

  • A results-driven professional with expertise in analyzing and facilitating immediate responses to incidents for groups of end users.
  • An experienced leader who advises on moderately complex to complex incidents, including significant events and management communications.
  • A skilled communicator who engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact.
Key Responsibilities:
  • Analyze and facilitate immediate response to incidents for groups of end users.
  • Advises/consults on moderately complex to complex incidents including significant events and management communications.
  • Actively engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact.
Required Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Leadership skills with ability to prioritize, track, and drive execution in stressful, high visibility situations.
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.


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