Operational Director
23 hours ago
The primary goal of this role is to oversee the store, ensuring its successful operation and maintaining compliance with established guidelines to deliver exceptional customer experiences.
Key Responsibilities:
- Manage day-to-day operations in accordance with predefined standard operating procedures, adhering to set standards for a well-organized store environment.
- Monitor and control inventory levels, conduct regular stock checks, and coordinate with suppliers for optimal product availability.
- Oversee visual merchandising efforts to ensure appealing and on-brand product displays and store layouts.
- Effectively track transactions and financial metrics for store operations, ensuring cost-effectiveness and financial targets are met.
- Implement security measures and loss prevention strategies to safeguard inventory and assets.
- Accountable for preparing the store for formal launches across all dimensions and during refit & conversion.
Customer Experience:
- Develop processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
- Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
- Establish key performance indicators to monitor and evaluate the success of store operations, providing regular reports to senior management.
People Management:
- Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
- Conduct trainings as required for team member development on product knowledge, sales techniques, and best practices.
- Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.
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Director of Operations Management
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Director of Operations
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Clinic Director
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Financial Operations Director
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Business Operations Director
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Director of Learning Experiences
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