Dream Holiday Planner

This position is a key member of our holiday operations team, responsible for delivering exceptional customer experiences through personalized itineraries and seamless travel arrangements.

The ideal candidate will possess a strong understanding of the travel industry, excellent communication skills, and the ability to work effectively in a fast-paced environment.

• Build comprehensive holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
• Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a smooth travel experience.
• Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
• Effectively communicate with customers addressing their queries and concerns promptly and professionally.
• Handle customer escalations related to bookings and itinerary changes resolving issues to ensure satisfaction.
• Build rapport with vendors securing competitive rates and high-quality service delivery.
• Stay updated on travel trends destinations and industry regulations.

• 3-4 years of experience in holiday operations or a related field.
• Experience in handling hotel bookings flight confirmations and travel itineraries.
• Strong understanding of travel products and services.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and handle customer escalations professionally.
• Proficiency in travel booking systems and MS Office Suite.
• Passion for travel and a strong understanding of customer service principles.