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Infrastructure Performance Specialist

1 week ago

Hyderabad, Telangana, India myGwork Full time

**Infrastructure Performance Specialist**

We are seeking an experienced Infrastructure Performance Specialist to join our Product & Technology team.

In this role, you will be responsible for ensuring the reliability, performance, and scalability of services and infrastructure.

You will work closely with the Director of Engineering to drive technical vision, telemetry and observation decisions, automation strategy, solution delivery, and platform incident and problem management.

**Key Responsibilities**

  • Provide technical and people leadership to the SRE teams by facilitating one-one-one, team, and performance review meetings
  • Fulfil the role of Escalation Manager/Critical Incident Manager on critical/major incidents by facilitating quick and effective incident resolution to minimize player and business impact
  • Conduct RCA and Post-Incident Reviews (PIRs) in a Blameless manner to identify root causes and prevent recurrence
  • Build advanced Incident Management and Problem Management support (SOPs and run-books) to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs

**Required Skills and Qualifications**

  • Graduate or Post-Graduate with strong engineering background
  • 10+ years of experience working in global organizations with the ability to effectively communicate with executives, leaders and individual contributors across the organization
  • 5+ years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation
  • Proficient in analysing complex technical issues, identifying root causes, and implementing effective solutions under pressure
  • Experience with monitoring, logging & telemetry tools like New Relic, Splunk, ELK, Nagios, Prometheus, AWS CloudWatch, Datadog, etc.

**Benefits**

  • Safe home pickup and home drop
  • Group Mediclaim policy
  • Group Critical Illness policy
  • Communication & Relocation allowance
  • Annual Health check