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Business Process Manager

1 week ago

Gurgaon, Haryana, India EXL IT service management Full time

**Company Overview**

EXL IT Service Management is a leading provider of business process management and operations management solutions.

We are seeking an experienced Business Process Manager to join our team. As a key member of our Global Front Office, you will be responsible for ensuring the smooth operation of our travel booking and cancellation processes.

Key Responsibilities:

  • Manage the end-to-end process of air and hotel bookings, cancellations, and amendments made through our online portal.
  • Collaborate with the Global Front Office team to ensure seamless execution of front-office processes.
  • Monitor and report on key performance indicators (KPIs) related to front-office operations.
  • Identify areas for process improvement and implement changes as needed.