Senior Network Technical Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 17,00,000
Technical Support Engineer

The role of a Technical Support Engineer is pivotal in ensuring seamless communication between customers and our technical teams. As a key member of the support team, you will be responsible for providing escalated technical support to customers, replicating customer reported issues, and participating in product testing.

Key Responsibilities:

  • Provide 3rd level escalations support for various network devices.
  • Replicate customer reported issues to provide validation of defects to engineering.
  • Participate in product testing to assist in the new product release process.
  • Review/validate internal documents and knowledge articles for internal and public dissemination.
  • Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.
  • Develop and conduct technical training to support staff and/or client partners.

Requirements:

  • BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments.
  • CCNA certified or equivalent experience in networking.
  • Must demonstrate understanding of network topologies, as well as network implementation and design.
  • Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
  • Must have in-depth knowledge of network and routing protocols.
  • Must have experience with MS-Window/Linux networking applications.

What We Offer:

As a Technical Support Engineer, you will have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and contribute to the development of innovative solutions.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity.

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