Quality Assurance Director

7 days ago


Chennai, Tamil Nadu, India Amazon Full time

Amazon's Quality Assurance Director plays a vital role in ensuring the highest quality of book files prior to customer purchase. This position requires a strong leader who can drive productivity targets and implement process improvements.

The ideal candidate will have 2+ years of team management experience and a proven track record of leading process improvements. They must also be proficient in Microsoft Office products, especially MS Excel, Word & PowerPoint at an advanced level. Experience with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager is a plus.

This role involves working closely with Quality Assurance Leads/SAs to guide them towards achieving business goals. The candidate will analyze metrics, identify performance trends, and report data to management. A strong ability to foster effective relationships within a team environment and maintain schedule adherence is essential.

The Quality Assurance Director will be responsible for managing critical operational processes with SLA responsibility and have a strong understanding of Lean, Kaizen, Six Sigma concepts. If you have a passion for quality assurance and are looking for a challenging role, we encourage you to apply.

Key Responsibilities:

  • Implement associate coaching and identify holes in training based on trends
  • Analyze metrics, identify performance trends, and report data to management
  • Effectively answer questions for Quality Assurance Leads/SAs and guide them to achieve the business goals
  • Work autonomously to meet targets and timelines


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