ServiceNow DevSecOps Specialist

We are seeking a highly skilled and experienced Sr. ServiceNow DSO (DevSecOps) to join our team at Best Infosystems Ltd.

Key Responsibilities:

• Conduct design reviews of the existing non-major notification solution to ensure optimal performance and reliability.
• Automate the catalog onboarding process for teams to P3, P4, and P5 SMS/voice notifications, streamlining communication and response times.
• Redesign and standardize notification templates to ensure consistency and clarity across all communications.
• Translate incident notifications into multiple languages to support a diverse and global user base.
• Automate DL (Distribution List) maintenance to improve efficiency and reduce manual intervention.
• Lead organizational change management initiatives to ensure smooth transitions and adoption of new processes and technologies.
• Provide Hyper Care and support for a period of 3 months post-implementation to ensure stability and address any issues.
• Enhance the MIM (Major Incident Management) workbench to improve incident response and resolution times.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in ServiceNow and DevSecOps practices.
• Strong understanding of notification systems, automation, and incident management.
• Proven experience in organizational change management and process improvement.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience with multi-language translation and localization.
• Knowledge of ITIL and other IT service management frameworks.
• Certification in ServiceNow or related technologies.