Senior Network Technology Manager

1 week ago


Bengaluru, Karnataka, India Microland Full time

Job Summary

As a Senior Network Technology Manager at Microland, you will be responsible for the overall network technology management for the business. This includes planning and execution of new technology rollouts, scope expansion, and readiness of the team from a technology standpoint. You will manage SOPs, knowledge documents, and KB articles. Additionally, you will implement technical methodology improvements from past failures and learnings.

Key Responsibilities

  1. Identify network issues based on troubleshooting and decide on actions required to resolve the issue. Refer to required KEDB or knowledge bases for known issues/repetitive issues and resolution steps.
  2. Implement resolution steps, execute, validate, and update tickets with steps taken and outcome.
  3. Escalate tickets to L3 Network SME and support troubleshooting processes, if necessary.
  4. Coordinate with 3rd party network vendor technicians.
  5. Gather information from vendors, customers, analysis from troubleshooting/investigation, and update tickets regularly as per defined process.
  6. Prepare a detailed report on the plan of action for existing tickets for the next shift engineer (Shift Handover Report).
  7. Maintain inventory of network equipment and links.
  8. Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
  9. Understand the existing environment and propose opportunities for improvement.

Requirements

  • Engineer - B.E / B.Tech / MCA
  • Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider


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