Senior Order Management Business Solutions Expert

2 days ago

Ajmer, Rajasthan, India beBeeOrderManagement Full time ₹ 18,48,000 - ₹ 23,16,000
Business Analyst - Order Management

We are seeking a highly experienced Business Analyst to fill this key role. This is a challenging and rewarding opportunity that requires strong analytical and communication skills, as well as the ability to work independently and collaboratively with cross-functional teams.

The ideal candidate will have a minimum of 8 years' experience in a similar role, with expertise in ServiceNow's Order Management platform and related data objects. They will also have excellent written and verbal communication skills, and be able to simplify complex concepts and clarify required changes.

This position will act as the link between stakeholders, product managers, and the implementation team, gathering, analyzing, and reviewing customer requirements, and ensuring solutions align with ServiceNow best practices.

  • Key Responsibilities:
  • Act as liaison between stakeholders, product managers, and the implementation team.
  • Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  • Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.
  • Work independently on assigned scope, collaborating with developers, peers, and management as needed.
  • Required Skills & Qualifications:
  • 6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.
  • Domain Knowledge:
  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).
  • Soft Skills:
  • Strong workshop facilitation and demo presentation skills.
  • Excellent written and verbal communication in English, adaptable to different audiences.
  • Strong interpersonal skills, positive attitude, and collaborative mindset.

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