Current jobs related to Product Lifecycle Specialist II - Hyderabad, Telangana - Amazon
-
Hyderabad, Telangana, India Amazon Full timeAbout the RoleAt Amazon, we're revolutionizing the way customers interact with our products after purchase. Our Product Lifecycle Support (PLS) team is seeking a highly skilled Catalog Specialist II to drive customer awareness and insights initiatives.We're looking for a customer-obsessed individual with strong ownership, analytical skills, and marketing...
-
ML Product Support Specialist
6 days ago
Hyderabad, Telangana, India Amazon Full timeAbout the Role">We are seeking a skilled Catalog Specialist II to support Annotations and Machine Learning (ML) calibrations in our Product Lifecycle Support team.This role requires strong analytical skills to derive insights from Amazon's catalog and corresponding return reasons, contributing to product support optimization and customer experience...
-
Product Lifecycle Specialist
2 days ago
Hyderabad, Telangana, India beBee Careers Full timeThe Product Lifecycle Support (PLS) team is seeking a skilled Catalog Specialist to contribute to core metrics, ensure high-quality work, and drive process improvements.We are looking for a dynamic individual who can execute complex Standard Operating Procedures (SOPs) independently, meet Service Level Agreements (SLAs), and support deep-dives, User Task...
-
Product Lifecycle Specialist
5 days ago
Hyderabad, Telangana, India beBee Careers Full timeAn innovative company seeks a skilled professional to manage its product development lifecycle.This role involves driving the product lifecycle from introduction to maintenance by collaborating with cross-functional teams.Key Tasks:New Product Introduction and Launch.Existing Product Maintenance, Technical Support, and Enhancement.Develop and Execute Product...
-
Product Lifecycle Specialist
2 days ago
Hyderabad, Telangana, India beBee Careers Full timeThis role involves contributing to core metrics, ensuring high-quality work, and driving process improvements. As a Product Lifecycle Specialist, you will execute complex Standard Operating Procedures (SOPs) independently, meet Service Level Agreements (SLAs), and support deep-dives, User Task Approvals (UTAs), quality audits, seller escalations, and...
-
Catalog Data Analyst II
2 weeks ago
Hyderabad, Telangana, India Amazon Full timeAbout the JobThis is a challenging and rewarding opportunity to work as a Catalog Specialist II in Amazon's Product Lifecycle Support team. The successful candidate will lead and oversee annotations and ML calibration audits, ensuring accuracy and adherence to SOPs.The ideal candidate will have strong analytical skills, with the ability to analyze Amazon...
-
Hyderabad, Telangana, India Amazon Full timeKey ResponsibilitiesAs a Catalog Specialist II, you'll be responsible for:Developing and executing PLS content strategies to increase customer awareness.Collaborating with internal teams to launch and track awareness campaigns.Identifying high-impact product types and developing targeted educational content.Conducting customer surveys and research to gather...
-
Product Lifecycle Awareness Specialist
2 weeks ago
Hyderabad, Telangana, India Amazon Full timeAre you a customer-focused professional looking for a new challenge? Do you have a passion for developing content strategies that drive customer awareness and insights? If so, we invite you to apply for the position of Product Lifecycle Awareness Specialist on our Product Lifecycle Support (PLS) team at Amazon.The PLS team provides relevant post-purchase...
-
Product Lifecycle Support Data Analyst
2 weeks ago
Hyderabad, Telangana, India Amazon Full timeAbout the RoleWe're seeking a highly skilled Catalog Specialist II to join our Product Lifecycle Support team! As a key member of our team, you'll play a critical role in ensuring the accuracy and effectiveness of our product support processes.ResponsibilitiesLead and Oversee Annotations and ML Calibration Audits: Ensure accuracy and adherence to...
-
Documentation Specialist II
3 days ago
Hyderabad, Telangana, India beBee Careers Full timeAbout the RoleWe are seeking a skilled Documentation Specialist II to join our team. As a key member of our technical publications group, you will be responsible for creating high-quality documentation and communications to support the safe and effective use of our products.
Product Lifecycle Specialist II
2 weeks ago
**About Amazon's Product Lifecycle Support (PLS)**
">Amazon's Product Lifecycle Support (PLS) is a crucial service that empowers customers to make the most of their purchases, preventing avoidable returns and extending the life of products. By addressing post-purchase product issues, we drive positive financial and environmental impact.
Pioneered in Q4 2015 with a warranty repair option for Samsung laptops, PLS has evolved significantly since its inception. Today, it offers eight support options to customers, including live calls and chats with Amazon or brand product support agents, access to free warranty repairs, replacement parts, and sustainable end-of-life solutions. The goal of PLS is to provide relevant post-purchase support, helping customers maximize their purchasing experience while minimizing returns.
The Product Lifecycle Support team at Amazon is seeking a skilled Catalog Specialist II to oversee annotations and machine learning calibrations. This role requires strong analytical skills to derive insights from Amazon's catalog data and corresponding return reasons, contributing to product support optimization and customer experience improvements.
Key responsibilities include leading audits to ensure accuracy and adherence to SOPs, analyzing catalog data to identify patterns and opportunities to reduce avoidable returns, developing scalable SOPs for new processes, and troubleshooting catalog discrepancies that impact post-purchase support.
Candidates should possess strong communication skills to convey findings and insights effectively to cross-functional stakeholders. They must also work closely with ML teams to fine-tune system-generated outputs, validate catalog data using approved sources, and utilize SQL, VBA, and Advanced Excel to analyze large datasets and make recommendations.
