Contact Centre Leader

10 hours ago

Odisha, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview:

The ideal candidate will be responsible for overseeing day-to-day operations, enhancing productivity and customer satisfaction in a fast-paced environment.

Main Responsibilities:
  • Ensure efficient team management and process optimisation.
  • Develop strategies to boost performance metrics and deliver exceptional service quality.
  • Lead and train teams to achieve targeted results and drive business growth.
  • Effectively manage shift assignments and staffing levels.

The successful candidate will possess strong leadership, strategic planning, and operational expertise.

They will be responsible for managing team leads, client interactions, and ensuring seamless operations and service excellence.

Requirements:
  • Bachelor's degree in Business Administration or Management (Master's preferred).
  • Proven experience (7+ years) in managing contact centres or customer service operations.
  • Strong leadership, coaching, and team management skills.

We seek a highly skilled professional who can drive results-oriented leadership and contribute to organisational success.

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