PLM System Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeAgile Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: PLM Implementation Specialist

We are seeking an experienced professional with a strong understanding of product lifecycle management (PLM) business processes to support our team in Bengaluru. In this role, you will be responsible for implementing, supporting, and maintaining our Agile PLM system, ensuring its stability and optimal performance for users.

About the Role:

  • You will play a key role in supporting critical integrations, collaborating with various stakeholders, and ensuring the system's integrity through testing and access management.
  • Provide expert-level support to Agile PLM users, addressing queries, resolving issues, and ensuring the smooth operation of the system in a production environment.
  • Apply a strong understanding of PLM business processes to effectively support user needs and optimize system usage.
  • Monitor, troubleshoot, and support integrations between Agile PLM and Oracle EBS, specifically leveraging the iLink Adapter, to ensure seamless data flow and process execution.

Key Responsibilities:

  • Collaborate closely with business stakeholders to understand their requirements, resolve system-related issues, and provide solutions.
  • Conduct thorough regression testing of Agile PLM functionalities during quarterly security patch cycles and other system updates to ensure stability and prevent unintended impacts.
  • Troubleshoot and manage access permissions and controls within Agile PLM for both internal users and external suppliers, ensuring data security and compliance.
  • Diagnose and resolve complex technical issues related to Agile PLM configurations, data, and user experience.
  • Maintain comprehensive documentation of support procedures, system configurations, common issues, and their resolutions.

Required Skills and Qualifications:

  • 5-7 years of hands-on experience implementing and/or providing support for Agile PLM users in a production environment.
  • Strong practical experience with the Agile PLM system, including its core modules and functionalities.
  • Solid familiarity with product lifecycle management (PLM) business processes, including New Product Introduction (NPI), Change Management, Bill of Materials (BOM), and Document Management.
  • Demonstrated experience in supporting integrations, specifically between Agile PLM and Oracle EBS via the iLink Adapter.
  • Excellent analytical and problem-solving skills with a proven ability to diagnose and resolve complex system issues efficiently.
  • Strong interpersonal and communication skills, with the ability to effectively collaborate with business users, technical teams, and external partners.
  • Experience with regression testing and validating system functionalities after patches or updates.

Preferred Qualifications:

  • Experience with other Oracle products or enterprise systems.
  • Familiarity with ITIL framework for incident and problem management.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

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