Solar Inverter Technician

Solar Inverter Service Role

We are seeking a skilled Solar Inverter Technician to provide dedicated support to utility scale solar customers in India, focusing on servicing existing installations and driving service revenue.

The ideal candidate should possess hands-on experience in servicing and troubleshooting multi-brand solar inverters, along with a strong understanding of the solar industry. The role entails commissioning and servicing solar inverters, offering technical support, driving service revenue, and cultivating opportunities for Annual Maintenance Contracts (AMCs) and Spare Parts business for solar inverters.

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the growth of our solar service business in India.

Key Responsibilities:

1. Manage customer complaints within the designated geography and product line to meet customer satisfaction targets.
2. Execute solar inverter commissioning and troubleshooting, ensuring timely resolution of issues.
3. Analyze cases for product replacement, ensuring the return of defective products to achieve customer satisfaction target.
4. Compile complaint closure reports and collaborate with the Service Planner team to drive continuous process improvement and enhance customer satisfaction.
5. Support Authorized Service Centers (ASCs), optimizing customer satisfaction and response time for complaint resolution.

Qualifications:

The ideal candidate will have 2-7 years of experience in service operations for solar central inverters, demonstrating a comprehensive understanding of the solar industry. Proficiency in power electronics, coupled with hands-on experience in commissioning, troubleshooting, and servicing solar inverters, is essential.

A fundamental grasp of solar power plants and solar grid tie inverters is required to excel in this role. Additionally, the candidate should possess knowledge of the respective product portfolio, prioritize customer satisfaction, and exhibit strong communication skills.

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