Senior Cloud Architect

7 days ago

Bengaluru, Karnataka, India SAP Full time

SAP Career Opportunities

We are a leading provider of enterprise software solutions, empowering businesses to work together more efficiently and effectively.

About the Job

As a Senior Cloud Architect - Technical Service Lead, you will be responsible for delivering high-quality results consistently. You will contribute to SAP's Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

The role involves acting as a trusted technical advisor in safeguarding and optimizing customer investments into SAP Enterprise Cloud Services. You will own the customer landscape and advise on critical and complex landscape changes during life cycle management.

You will work closely with Customer Delivery Managers and ECS internal service delivery teams to serve and delight our customers by providing quality services throughout their entire lifecycle.

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

Key Responsibilities:

  • Primary contact for the customer regarding technology discussions
  • Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
  • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
  • Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
  • Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
  • Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

Requirements:

  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • High proficiency in customer communications and presentations is required.
  • High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
  • Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
  • Willingness to undertake customer-related travel on short notice.

Salary Range:

$140,000 - $180,000 per annum based on location and experience.

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