Auditor
2 weeks ago
Role Purpose
We are seeking a skilled Auditor to perform audits for assigned vendors and generate improvement ideas for processes, production, and agents.
Key Role Deliverables
Perform audits for different languages.
Participate in internal/external calibration and ATA discussions.
Generate findings/recommendations based on performed audits to improve agent/vendor performance.
Lead client discussions for respective LOB to discuss findings & ideas.
Work Experience (Mandatory)
1 year of experience in working as a quality analyst.
Must have knowledge about 7 QC tools.
Feedback techniques – Written & Verbal
Desirable
Experience as a Quality Analyst in UPI or P2P services PhonePe, PayTM & Google Pay
Required skills and attributes
Demonstrated excellent analytical, creative, and problem-solving skills.
An enquiring mind, curiosity, and desire to understand the 'why' factor.
Must be proficient in Kannada and English language (Written & Verbal).
Basic knowledge of MS office & quality reporting.
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