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Logistics Supply Chain Manager

1 month ago

Chennai, Tamil Nadu, India FOURKITES Full time

At FourKites, we're revolutionizing the supply chain industry by providing real-time visibility and insights to our customers. As a Logistics Supply Chain Manager with FourKites, you'll play a key role in driving customer success and shaping the future of logistics.

**About the Role**

  • We're looking for a highly skilled and experienced Logistics Supply Chain Manager to join our team. In this role, you'll be responsible for managing our customers' experience through your relationships and technical expertise.
  • You'll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform.
  • Your quick and flawless execution of our carrier and broker onboarding process will wow our customers

**What You'll Be Doing:**

  1. Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate with FourKites.
  2. Leading carrier calls, setting follow-up tasks, and action items.
  3. Ability to navigate and understand enterprise-level software & diagnose and solve complex technical and operational problems.
  4. Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals.
  5. Providing regular updates on onboarding and compliance progress to customers. Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work.
  6. Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation.
  7. Identifies and implements best practices for capturing and utilizing visibility data.
  8. Engages carriers to improve operations and tracking quality through proactive account management.
  9. Monitors data and collaborates with carriers and shippers to resolve issues promptly.
  10. Provides regular updates on implementation progress and challenges.
  11. Cordinates with customers and support teams to prioritize issue resolution.
  12. Liaison with carrier onboarding teams to enhance experience.
  13. Manage carrier dependencies to accelerate adoption.
  14. Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
  15. Completing strategic projects as assigned and collaborating to complete company and department OKRs
  16. Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
  17. Responsible for achieving individual quarterly OKRs and KPIs

**The Ideal Candidate:**

  • You love variety and can manage multiple projects at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.
  • You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
  • You enjoy solving challenging problems using critical thinking and creativity
  • Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
  • Intelligent with strong verbal and written communication skills
  • Superior organization skills and attention to detail
  • Comfortable talking to a wide variety of people, including senior leadership
  • Insatiable curiosity - you love learning new things

**Requirements:**

  • Bachelor's degree from an accredited university
  • Proficient in MS Office, Google Apps, and CRM tools
  • Customer-facing experience
  • Experience in logistics or SaaS a plus

**Compensation & Benefits:

  • This role is expected to earn between $80,000 - $110,000 per year, based on location and experience.
  • We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous PTO.
  • Our offices are located in downtown Chicago, and we offer a hybrid work-from-home schedule to ensure flexibility and work-life balance.

**About FourKites:

FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains.

More than 1,000 of the world's most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.