Application Support Expert

3 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 7,00,000 - ₹ 11,00,000
Support Role

We are looking for a Support Specialist to provide day-to-day functional and technical software application support in a 24x7 environment to our clients. You will be responsible for providing Level 1 support to clients on Cornerstone OnDemand products, working via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex application software-related questions and troubleshoot issues encountered in applications.

Key Responsibilities
  • Provide functional and technical software application support in a 24x7 environment
  • Ensure timely follow-up on assigned cases to meet service level agreements (SLAs) and achieve high client satisfaction
  • Communicate with clients over CRM and email to prevent case staleness and backlog
  • Follow prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations
  • Where necessary, engage next-level support with proper triage and case documentation
Requirements
  • Bachelor's degree in computer science or related field
  • 1-3 years of customer-facing application support experience, preferably in a SaaS environment
  • Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.
  • Basic awareness about SaaS, cloud computing, FTP, SSO, HTML, etc.
  • Highly organized with understanding of processes, SLAs, and tools used in product support ecosystem
  • Superior written and verbal communication skills
  • Customer-centric mindset with passion for helping customers and providing excellent customer service
  • Positive attitude with ability to think critically, patient, organized, composed, and good listener
About Us

We power the potential of organizations and their people to thrive in a changing world. Our AI-powered workforce agility platform helps organizations identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce.

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