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Senior Operational Strategist
2 weeks ago
At Astrotalk, we are seeking a highly skilled Senior Operational Strategist to lead our team of professionals. The ideal candidate will have a proven track record of driving operational excellence and process improvements.
The Senior Operational Strategist will be responsible for overseeing day-to-day operations, ensuring efficiency, effectiveness, and adherence to established processes. This involves identifying opportunities for process improvement and implementing streamlined procedures to enhance overall team productivity.
The successful candidate will develop and maintain key performance indicators (KPIs) to measure and report on team and individual performance. They will work closely with clients to understand their needs and address any operational issues promptly. Additionally, they will generate regular reports on team performance, key metrics, and operational efficiency.
We require the Senior Operational Strategist to have a Bachelor's degree in Business Administration, Management, or a related field. A minimum of 1 year of experience in managing a team of 5+ FTEs is necessary, preferably in a role involving Sales, Support or Operations teams.
The ideal candidate will possess strong leadership skills with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal skills are also essential. An analytical mindset with the ability to use data to make informed decisions is a must.