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Technical Service Professional

1 week ago

Hyderabad, Telangana, India Jade Global Full time

Company Overview

Jade Global is a leading technology company that provides innovative solutions to businesses across the globe. We are committed to delivering exceptional services to our clients and are seeking talented individuals to join our team.

Job Summary

We are looking for an experienced IT Support Specialist to provide technical assistance to our end-users. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Provide technical support to end-users for software, hardware, and network-related technical issues.
  • Install, configure, and troubleshoot computer systems, applications, printers, and peripheral devices.
  • Assist with user account management, including password resets, access provisioning, and de-provisioning.
  • Support users with Google Workspace, VPN, and other enterprise applications.
  • Maintain accurate records of service requests and resolution details in the ticketing system.
  • Ensure compliance with IT security policies and procedures while supporting end-users.
  • Assist in the setup of IT equipment and access for new hires and exit employees.
  • Provide excellent customer service, ensuring timely and efficient resolution of issues.

Requirements

To be successful as an IT Support Specialist, you should have:

  • 2-3 years of experience in an IT support or end-user support role.
  • Strong knowledge of Windows OS, Google Workspace, and common desktop applications.
  • Experience with troubleshooting hardware, software, and basic knowledge of networks.
  • BASIC understanding of Active Directory and user management.
  • Familiarity with remote support tools and ticketing systems.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Experience

  • Experience in supporting end-users in a corporate environment & senior executives.
  • Knowledge of ITIL processes and practices.
  • Prior experience in an IT support role within a global or distributed team.