Expert Technical Solutions Provider

1 day ago

Erode, Tamil Nadu, India beBeeTroubleshooting Full time ₹ 8,00,000 - ₹ 12,00,000

Technical Support Specialist

This role requires excellent communication and problem-solving skills to provide top-notch customer support experiences.

The successful candidate will resolve technical cases, build trust with customers, and demonstrate a collaborative nature to manage and resolve challenging issues assigned to them.

To excel in this position, one must be proficient in server administration across OS platforms, comprehend server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting, and possess strong troubleshooting and root cause isolation skills.

A bachelor's degree in computer science or related field, 2+ years of experience providing customer-facing technical support, and knowledge of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST are essential qualifications for this role.

Key requirements include:

  • Bachelor's degree in computer science or related field
  • 2+ years providing customer-facing technical support (ITOM applications)
  • Excellent communication skills
  • Ability to comprehend server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting
  • Server administration experience across OS platforms (Windows/Unix)
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
  • Strong troubleshooting/root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Proficient with analyzing log files and standard debugging concepts
  • Familiarity with incident management, knowledge base, defect, and escalation management

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