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Customer Success Architect

3 weeks ago


Mumbai, Maharashtra, India Salesforce Full time

We are looking for a seasoned Enterprise Solutions Strategist to join our team focused on revolutionising the Retail and Consumer Goods vertical in Bangalore, India.

This role presents an exciting chance to collaborate with a rapidly expanding and dynamic industry showcasing the innovative capabilities of Salesforce applications and platforms.

The ideal candidate will have a proven track record of partnering with Retail and Consumer Goods organisations to drive tangible business outcomes through cutting-edge technology solutions. They should possess a keen ability to engage with both business and technology leaders at the highest levels effectively communicating the transformative power of Salesforce.

Typical Day of a Solution Engineer:

  • Strategic Partner: Collaborate closely with Sales teams to navigate territories fostering productive relationships with prospects and existing customers
  • Inspightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls
  • Visionary Solutions: Co-create future visions for customers on the Salesforce platform aligning short and long-term goals to drive digital transformation
  • Dynamic Demonstrations: Bring visions to life through compelling product demonstrations showcasing the versatility and potential of our platform
  • Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise staying ahead of industry trends
  • Feedback Champion: Act as a liaison between product and enablement teams offering valuable field insights to drive solution evolution and enhancement
  • Trusted Advisor: Share expert perspectives on the business value provided by our solutions building confidence and trust with potential customers

Key Responsibilities:

  • Drive Digital Transformation: Provide thought leadership in how large enterprise organisations can drive customer success through digital transformation
  • Collaborate with Cross-Functional Teams: Work closely with Sales teams to navigate territories fostering productive relationships with prospects and existing customers
  • Develop Innovative Solutions: Build new solutions using out-of-the-box thinking engaging with business users to build solution presentations demonstrations and prototypes
  • Present Business Value: Authoritatively present and articulate the business value to managers and executives of all levels
  • Deliver Functional and Technical Responses: To RFPs RFIs