Product Operations Specialist

6 days ago


Delhi, Delhi, India Spinny Full time

About Spinny

Spinny is a leading tech-driven used car platform dedicated to delivering exceptional customer experiences. As a Product Operations Specialist, you will play a crucial role in ensuring seamless customer journeys, supporting our tech-product team, and enhancing operational efficiency.

Role Summary:

We are seeking a detail-oriented Product Operations Specialist to help manage and optimize customer journey processes within our platform. You will work closely with the Product and Tech teams, managing customer journeys and configurations, monitoring system performance, and ensuring a seamless experience for our users.

Key Responsibilities:

  • Customer Journey Optimization: Build, review, and modify customer journeys based on real-time data and feedback. Collaborate with the Product team to implement changes that enhance the user experience.
  • Configuration Management: Update and manage configurations in the platform to support product features and process flows. Ensure changes align with business requirements and improve operational efficiency.
  • Performance Monitoring: Regularly monitor key performance metrics to identify bottlenecks, errors, or areas of improvement. Utilize data insights to drive continuous improvement in product performance and user satisfaction.
  • Error Tracking & Reporting: Identify, document, and report issues or errors in the customer journey process. Work collaboratively with cross-functional teams to resolve issues and enhance reliability.

Requirements:

  • Pursuing or recently completed B.Tech/B.E or equivalent degree
  • Basic understanding of product management and operational processes
  • Analytical mindset with attention to detail and a proactive approach to problem-solving
  • Good communication skills for reporting and coordinating with team members
  • Eagerness to learn and adapt in a fast-paced, high-growth environment
  • Strong organizational skills and the ability to manage multiple tasks efficiently
  • Prior experience with customer journey design, product configurations, or operations is advantageous
  • Proficiency in MS Excel or Google Sheets; familiarity with SQL, data analysis tools, or CRM systems is a plus

Estimated Salary: ₹18,00,000 per annum

Work from office: 5 days a week

Location: Sector 48, Gurgaon



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