SAP Service Management Specialist

7 days ago

Hyderabad Secunderabad Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878
**Job Overview:**

SAP Service Management is a complex software solution that requires specialized expertise to implement and support effectively.

Key Responsibilities:
  • Configuration & Implementation:

Develop and deploy solutions aligned with business requirements, ensuring best practices and fit-to-standard configurations are applied.

Support integration of SAP SM with other SAP modules (e.g., MM, SD, PM) and third-party systems where applicable.

  • Support & Troubleshooting:

Provide Level 2 and Level 3 support, troubleshooting issues related to service order management, maintenance planning, warranty management, and repair processes.

Conduct root cause analysis for issues, proposing effective and timely solutions to minimize disruption.

  • Testing & Quality Assurance:

Create test scripts and perform end-to-end testing of SAP SM configurations, ensuring that all configurations meet project and client requirements.

Support User Acceptance Testing (UAT) by assisting end-users with test execution, capturing results, and resolving any identified issues.

  • Documentation & Knowledge Transfer:

Prepare and maintain comprehensive documentation for configurations, customizations, and user guidelines.

Conduct knowledge transfer sessions to educate client teams on new functionalities, process changes, and best practices in service management.

  • Collaboration & Communication:

Work closely with onshore consultants, project managers, and client stakeholders to understand requirements, provide regular updates, and ensure alignment on project goals.

Participate in project meetings, providing input on offshore capabilities and identifying opportunities to optimize offshore support.

Required Skills and Qualifications:
  • Education:

Bachelor's degree in computer science, Information Systems, Engineering, or a related field.

  • Experience:

Minimum of 5 years of experience in SAP Service Management or Customer Service (CS) module, including implementation and support.

Hands-on experience with SAP S/4HANA Service and understanding of integration points with other SAP modules.

Experience with offshore delivery models, including collaboration with onshore counterparts.

We Offer:
  • A dynamic and challenging work environment with opportunities for growth and professional development.
  • The chance to work with cutting-edge technology and contribute to the success of our clients.
  • A collaborative team atmosphere with experienced professionals who share your passion for innovation and excellence.
**If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply.**

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