Visionary Team Leader

1 week ago


Jamnagar, Gujarat, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity

As a Team Lead, you will play a pivotal role in driving transformational solutions to help our customers stay ahead of the curve.

Key Responsibilities
  • Lead a team of customer service associates and motivate them to achieve key performance indicators (KPIs)
  • Oversee project execution, monitor KPIs, and ensure target compliance
  • Manage processes, resources, and system applications efficiently
  • Document issues as needed and ensure adherence to policies and procedures
Requirements
  • Minimum 3 years of experience as a Team Lead in US BFSI-Email Process
  • Fluent English is essential for this role
  • Excellent knowledge of G-suite is required
Performance Metrics
  • Monitor emails/chat taken by associates and provide regular feedback
  • Take weekly, monthly tickets as per KRAs
  • Interact with quality teams to seek feedback on team's performance and quality scores

The ideal candidate should possess excellent leadership skills, be able to prioritize tasks effectively, and have strong analytical and problem-solving abilities. We are looking for a motivated and results-driven individual who can deliver exceptional results.



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