Technical Lead for Client Delivery

18 hours ago

Lucknow, Uttar Pradesh, India beBeeSeniorSupportEngineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Senior Customer Support Engineer

The Role:

Our ideal candidate will be a seasoned expert with 10-15 years of professional experience in technical support, systems engineering, or customer-facing IT services. They will have minimum 5+ years in managing customer-facing technical projects or enterprise implementations and deep understanding of complex software systems, APIs, databases, and cloud-based infrastructure.

Responsibilities:

  • Provide technical leadership and direction to junior support engineers, fostering growth and enhancing team performance.
  • Develop and maintain project charters, schedules, and resource plans, ensuring clear accountability across stakeholders.
  • Collaborate with cross-functional teams to drive seamless project delivery, anticipating risks and developing robust mitigation strategies.
  • Cultivate long-term relationships with senior client stakeholders, serving as a strategic technical advisor aligned with their evolving business goals.
  • Represent the voice of the customer internally, bringing critical feedback into product roadmaps, architecture discussions, and support strategy.

Qualifications:

  • Strategic problem solver with ability to approach challenges with critical thinking and balance short-term fixes with long-term solutions.
  • Operational leader who brings structure, efficiency, and clarity to complex projects and support processes.
  • Customer advocate who consistently represents client needs and ensures exceptional service delivery at every touchpoint.
  • Collaborative influencer who navigates cross-functional dynamics effectively to unite teams around common goals.
  • Results-driven professional who takes full ownership of outcomes and continually seeks ways to improve performance and customer value.

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