Treasury Expert Lead
4 weeks ago
Customer Success Role Overview
As a key member of our team at SH Square Consultants, you will play a vital role in ensuring customer success by leveraging your expertise in the financial domain, particularly in NBFC, borrowing, treasury, asset management companies, mutual funds, and banks.
Key Responsibilities
- Map customer requirements, identify gaps in the current process, and work with the implementation team to build requirements and deliver to the customer.
- Lead a team of Business Analysts and Solution Specialists to deliver products tailored to customer needs.
- Exhibit exceptional program management skills, including planning, managing dependencies and risks, managing client expectations, and review and governance.
- Interact frequently with customers and internal teams to ensure commitments are met.
- Act as the single point of contact for customer requirements, both for the customer and the organization.
Required Skills
- Strong knowledge of financial domain, especially NBFC, borrowing, treasury, asset management companies, mutual funds, and banks.
- Excellent logical, analytical, and mathematical skills.
- Excellent verbal and written communication skills.
- B.E/B.Sc./BCA degree, with a preference for IT.
- Excellent knowledge of Microsoft Excel and SQL.
- Ability to communicate effectively and foster positive business relationships.
- Accountability and personal organization are essential.
Preferred Skills
- Prior experience in managing teams and/or in a project delivery environment.
- Experience working in an enterprise setting, helping customers derive value from products.
- Extreme passion for customer success and value delivery.
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