Data Center Operations Specialist
3 weeks ago
Improve Health Outcomes with Merative
Merge your passion for technology with the mission of improving health outcomes at Merative. As a Data Center Operations Analyst, you will be part of a dedicated team that supports the crucial mission of our organization.
About Merative
Mervative provides data, analytics, and software for the health industry. Our clients include providers, health plans, employers, life sciences companies, and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance, driving real progress in health.
Job Summary
As a Data Center Operations Analyst at Merative, you will work under clearly defined guidelines, performing documented standard activities related to day-to-day support, administration, and maintenance of systems. You will handle routine tasks as directed by Standard Operating Procedure documentation and consult with senior peers on complex tasks.
Key Responsibilities
- Perform routine tasks as directed by Standard Operating Procedure documentation.
- Handle day-to-day tickets related to new hires, employee separations, elevated access permissions, server decommissions, paging on-call support members, data center access requests, and placing servers in maintenance mode.
- Basic ITIL usage of Service Now to perform routine tasks.
- Basic usage of Zabbix to perform routine tasks.
- Participate in a flexible work schedule rotation to support a 24/7/365 IT support environment.
- Initiate incident management calls when required.
- Adapt quickly to new technologies and changing business requirements.
- Familiar with ITIL, SLA, and change management process.
- Serve as first level support for technology services.
- Assist in the creation and maintenance of Standard Operating Procedure (SOP) documentation.
- Familiar with Windows, Linux, and VMware products including Outlook and Office.
- Familiar with products such as Zabbix, Service Now, and Pager Duty.
Requirements
- Basic understanding of data center components and functionality.
- Proficient in customer support.
- Good experience writing documentation.
- Ability to adapt quickly to new technologies and changing business requirements.
- Ability to partner with senior peers to identify course of resolutions.
- Excellent analytical and problem-solving skills.
- Excellent prioritization skills.
- Strong communication skills.
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