Visa Application Support Specialist

1 day ago


Guntur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Representative Job Description

About the Role:

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Client Communication: Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Information Delivery: Deliver accurate information regarding services, procedures, and requirements
  • Issue Resolution: Handle and resolve customer complaints and issues with empathy and efficiency
  • Record Keeping: Maintain detailed and organized records of all customer interactions and transactions

Requirements:

  • Candidate Qualifications: Minimum 2 years of experience in a customer service or client support role.
  • Skill Set: Strong verbal and written communication skills, excellent interpersonal and problem-solving abilities, ability to manage multiple tasks and prioritize effectively.
  • Knowledge Base: Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel)

Benefits:

  • Work Environment: Positive work environment
  • Compensation Package: Competitive salary
  • Wellness Benefits: Private medical insurance
  • Flexible Work Schedule: Flexible work schedules
  • Holidays and Sick Leave: Flexible holidays & sick leave
  • Professional Development: Opportunities for professional development
  • Team Building Activities: Company-sponsored events and team building activities


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