IT Professional

An organization is seeking a highly skilled IT professional to join its team.

This individual will play a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively.

• The ideal candidate will have experience in desktop support or a similar role.
• They will be responsible for administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
• The successful candidate will also be responsible for managing incident and service request management process to ensure timely resolution of user issues and requests.
• Additionally, they will utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
• Other responsibilities include handling grant application/drive/folder access requests and ensuring proper permissions are granted according to security policies.
• The ideal candidate will also administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
• Furthermore, they will facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
• Moreover, they will manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
• The successful candidate will also monitor and respond to phishing email incidents, providing guidance and support to users as needed.
• Additionally, they will perform remote software installations and configurations to ensure users have access to required applications.
• Finally, they will reset passwords and unlock user accounts as per established security protocols.

Required Skills:

• Bachelor's degree in computer science, Information Technology, or related field.
• Proven experience in desktop support or a similar role.
• Strong knowledge of Microsoft Windows operating systems and Office applications.
• Familiarity with Active Directory, Exchange, and other network administration tools.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.