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Reliability Systems Expert

1 week ago

Hyderabad, Telangana, India NationsBenefits Full time

NationsBenefits is seeking a highly skilled Reliability Systems Expert to join our Site Reliability Engineering team. The ideal candidate will have hands-on experience in production support L2 and database technologies such as SQL, MySQL, or NoSQL databases.

The successful candidate will be responsible for monitoring site performance metrics, managing incidents, and working closely with cross-functional teams to ensure the continuous reliability of our services.

We are looking for an individual who can troubleshoot complex issues, participate in post-incident reviews, and suggest improvements to enhance our site's reliability.

Responsibilities:

  • Monitor site metrics and respond to alerts to ensure continuous availability and performance.
  • Investigate and resolve incidents according to established standard operating procedures.
  • Work within a three-shift model to ensure 24x7 site operations.
  • Manage performance metrics, establish thresholds, and escalate issues when system health falls below acceptable levels.
  • Collaborate with the Dev Sec Ops team to ensure dashboards and monitoring tools are functional.
  • Actively work with Development teams to close product gaps and reduce manual intervention by automating tasks.