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Technology Operations Director

2 weeks ago


Chennai, Tamil Nadu, India Wipro Limited Full time
Job Description

The Technology Operations Director at Wipro Limited is responsible for providing technical expertise in architecture planning and design. This involves managing day-to-day operations, leading the structural/ architectural design of a platform/middleware/database/back up etc., and strategizing & implementing disaster recovery plans.

This position requires a strong understanding of technology capacity planning, reviewing current and future requirements, utilizing and leveraging new features of all underlying technologies, and developing Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

The ideal candidate will have experience in managing teams, forecasting talent requirements, hiring resources, training direct reportees, and ensuring 100% compliance to Wipros standards of adequate onboarding and training for team members.

In addition to these responsibilities, the successful candidate will lead engagement initiatives, track team satisfaction scores, identify initiatives to build engagement within the team, and exercise employee recognition and appreciation.

Key Performance Metrics

- SLA adherence
- Knowledge management
- CSAT/Customer Experience
- Identification of risk issues and mitigation plans
- Knowledge management
- Timely delivery
- Avoid unauthorised changes
- No formal escalations

About Us

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills.