Senior Branch Manager

4 days ago


Chennai, Tamil Nadu, India Workassist Full time

Job Overview

The Branch Operations Manager plays a pivotal role in the success of our organization by overseeing the daily operations of a branch. This critical position requires strong leadership skills, attention to detail, and excellent communication abilities.

The successful candidate will review and monitor AOF rejection cases, account closures, overdue FD & FD maturity data, and renewals thereof, scrutinizing and verifying customer requests, AOFs as per prescribed checklist before dispatching for processing.

Informing customers in case of rejections, if any, and conducting daily checks on the common pending folder of the branch and individual employees to ensure no customer request is pending with the staff are also key responsibilities.

Random drawer audits will be conducted to maintain the lowest levels of wait-time, and employee-level productivity analyzed and rostered accordingly.

Leave planning and training calendars will be managed, and corporate attire policy and grooming guidelines maintained for all staff members under their supervision.

The Branch Operations Manager will also ensure optimal cash holding at the branch, minimize costs associated with it, track big-ticket opex line items, such as rentals, electricity, and employees' expenses, and address if required, and ensure timely recovery of interest and service charges.

Key Tasks

  1. Review and monitor AOF rejection cases, account closures, overdue FD & FD maturity data, and renewals thereof.
  2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing.
  3. Inform customers in case of rejections, if any.
  4. Daily check the common pending folder of the branch and individual employees to ensure no customer request is pending with the staff.
  5. Conduct random drawer audits to maintain the lowest levels of wait-time.
  6. Analyze employee-level productivity and roster employees accordingly.
  7. Manage leave planning and training calendars.
  8. Maintain corporate attire policy and grooming guidelines for all staff members under their supervision.
  9. Ensure optimal cash holding at the branch, minimizing costs associated with it.
  10. Track big-ticket opex line items, such as rentals, electricity, and employees' expenses, and address if required.
  11. Ensure timely recovery of interest and service charges.

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