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Trust and Safety Manager

3 weeks ago

Bengaluru, Karnataka, India Apna Full time

At Apna, we're revolutionizing livelihood creation across India. We're committed to building a more trustworthy platform for job seekers and employers. As a Technical Operations Lead - Trust & Safety, you'll play a key role in ensuring our platform remains safe and exceptional for all users.

Responsibilities:

  • Manage a high-performing team of 10–15 Trust & Safety Operations Associates.
  • Oversee day-to-day Trust & Safety workflows with a focus on efficiency and quality.
  • Develop and enforce policies to prevent fraud, scams, and abuse on the platform.
  • Drive cross-functional collaboration with Product, Engineering, Data Analytics, and Operations teams.

Requirements:

  • 3–4 years of overall professional experience, with some exposure to leading or managing teams.
  • Exceptional problem-solving skills and analytical thinking.
  • Bachelor's degree in Engineering or a related technical field, or equivalent practical experience.
  • Comfort working with data and analytics.

Benefits:

  • A competitive salary and comprehensive benefits package.
  • The opportunity to work on challenging, real-world problems at the intersection of technology and operations.
  • A supportive work environment that prioritizes learning, well-being, and team collaboration.