Leadership Trainer

24 hours ago

Navi Mumbai, Maharashtra, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

Training Specialist



Job Description:

As a Training Specialist, you will be responsible for leading and directing the learning culture and vision in new hire batches. You will develop and implement training programs for new hire agents, focusing on neutralization of accent, cultural, and behavioral training.

Key responsibilities include floor support, BQ management, and train-on-the-job experiences. You will work closely with the Learning Manager to provide development to on-site front-line staff and support business objectives.

You will also design learning strategies to fill identified needs, conduct complex training classes, and develop evaluation and validation instruments to collect and interpret data.

Additionally, you will identify skill and knowledge requirements for agents through analysis of data from multiple sources, develop standards for monitoring agents/advisors, and ensure feedback programs provide guidance to correct problems.



Required Skills and Qualifications:

The ideal candidate will have 2-3 years of proven success as an internal/external training and development practitioner. They should possess a solid understanding of training processes and practices for adult learners, experience in benchmarking HRD best practices, and a strong background in customer service industry (call center preferred).

The candidate should be able to manage deadlines, people, create effective partnerships with leadership, establish strong community education ties, develop training materials, and apply reason to business problems.

Good judgment and the ability to express thoughts clearly and simply are essential. Special certifications (if appropriate) such as Training and Development qualifications are strongly preferred.



Benefits:

This role offers flexibility in work schedules, requiring interaction with clients from different regions/countries. Some travel and overnight stays (in country) may be required to support other sites.



Others:

Applicants should demonstrate adaptability and willingness to learn and grow in this dynamic role.

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