Network Operations Specialist

1 week ago

Tiruchi, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000

Job Overview:

Network Operations Center Support Specialist

This role involves providing day-to-day operations and support for multiple large-scale software applications. The ideal candidate will be part of a high-performing team responsible for ensuring the availability, performance, and security of these applications.

Main Responsibilities:

  • Develop and monitor monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security of services to ensure they are designed with 24/7 availability and operational readiness.
  • Perform in-depth postmortem analysis on production incidents to assess effective business impact and facilitate learning from these incidents.
  • Create dashboards and alerts for monitoring the platform, define key metrics and service level indicators, and ensure relevant metric data is collected to create actionable alerts for responsible teams.
  • Participate in the 24/7 on-call rotation.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Integrate between components and monitoring tools.
  • Lead hypercare events internally from the NOC Team.
  • Log incidents accurately, track, and document all incidents.
  • Provide recommendations and feedback in process review sessions.

Required Skills and Qualifications:

  • Four-year degree in computer science, information technology, or a related field.
  • At least five years of experience as a production support role supporting large scale SAAS production B2C or B2B cloud platforms.
  • Hands-on problem-solving and troubleshooting.
  • Familiarity with applications developed using Java, TypeScript, Python.
  • Experience with Azure Cloud, particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes, and Helm.
  • Functional knowledge of cloud network, firewalls, ingress, egress controllers, service mesh.
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
  • Strong communication skills and ability to explain technical concepts clearly.
  • Will to dive into understanding, debugging, and improving any layer of the stack.

Key Technologies:

  • Cloud Provider: Azure
  • Core Services: Elastic pool, SQL, Application Gateway, API Management (APIM), Key Vaults, AKS (Azure Kubernetes Service), VMSS (Virtual Machine Scale Sets), VM
  • Storage accounts
  • Messaging and Events: EventHub, Event Grid, Azure Service Bus (Namespaces, Queues, Topics)

Containerization and Orchestration:

  • Kubernetes (K8s): For container orchestration
  • Docker: For containerization

Monitoring and Observability (O11Y):

  • New Relic / Splunk / AWS Cloud Watch

Equal Employment Opportunity Policy:

The company strives to provide equal opportunities to all applicants.

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