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About Firstsource
At Firstsource, we pride ourselves on being a trusted partner to leading brands worldwide, offering customized Business Process Management (BPM) services that drive business growth and efficiency. With operations in multiple regions, including the US, the UK, India, and the Philippines, we provide solutions covering the entire customer lifecycle across various industries.
We work closely with Fortune 500 and FTSE 100 companies, delivering tailored BPM services that meet their unique needs. For more information about our company, please visit our website.
Job Overview
This position requires a seasoned professional to lead the training and development function, ensuring employees receive top-notch training and support to excel in their roles. As an Associate Director of Training & Quality, you will collaborate closely with department heads and stakeholders to develop and implement effective training programs aligned with our business objectives.
Key Responsibilities:
- Design and implement a comprehensive training strategy that drives business results.
- Lead and manage the training team, guiding trainers, training managers, and coordinators.
- Develop and maintain training curricula covering essential skills and knowledge areas.
- Oversee the creation and delivery of engaging training programs, including classroom training, e-learning, on-the-job training, and workshops.
- Evaluate and improve training programs to enhance employee performance.
- Maintain high-quality standards for training programs and ensure consistent content delivery.
- Stay informed about industry regulations and provide compliance training as needed.
- Collaborate with department heads and stakeholders to identify training needs and align training programs with business goals.
- Use data analytics to inform training decisions and enhance outcomes.
- Implement performance improvement initiatives based on training results and feedback.
