IT Operations Management Specialist

6 days ago


Mumbai, Maharashtra, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

IT Operations Management Specialist

We are seeking a seasoned IT operations management professional to join our team. As a Subject Matter Expert, you will design and implement solutions that bring operational visibility, proactive monitoring, and service reliability to enterprise IT environments.

This role is ideal for someone passionate about service health, infrastructure visibility, and automation—and who thrives in delivering scalable ITOM solutions.

Key Responsibilities:
  • Lead Implementations: Own the full lifecycle implementation of ITOM modules (Discovery, Event Management, Service Mapping).
  • Build & Configure: Customize probes, sensors, event rules, service maps, and integrations with third-party monitoring and cloud tools.
  • Deliver Visibility: Establish comprehensive CMDB population and enrichment to ensure accurate infrastructure and service data.
  • Optimize Processes: Recommend and implement best practices for ITOM governance, event correlation, and service impact analysis.
  • Enable Operations: Train IT staff, document technical designs, and perform smooth knowledge transfer.
Required Skills & Qualifications:
  • 5–7 years of ITOM experience (Discovery, Event Management, Service Mapping).
  • Hands-on expertise with:
  • Discovery (credentials, patterns, probes, sensors).
  • Event Management (alert rules, correlation, integrations).
  • Service Mapping (dependencies, CMDB enrichment).
  • Solid scripting & integration knowledge (JavaScript, REST/SOAP APIs, MID Server).
  • Deep understanding of infrastructure, networking, cloud (AWS/Azure/GCP), microservices.
  • Mandatory Certification: ServiceNow CIS–ITOM.
Benefits:
  • Be part of a growing, innovative organization.
  • Work on enterprise-grade ITOM projects across industries.
  • Career growth with advanced certifications.
  • [Add perks here: Remote flexibility, health benefits, team culture].

Send your resume and cover letter to us.



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