Tech Support Specialist
6 days ago
We are a rapidly expanding tech company at the forefront of SaaS, AI, and E-commerce innovation. Our cutting-edge software empowers hundreds of businesses to optimize their operations, reduce waste, and boost efficiency. With Optiply, clients can accurately predict sales and make informed purchasing decisions.
Job OverviewAs a Tech Support Specialist, you will be the primary point of contact for technical issues, ensuring timely and efficient resolutions while contributing to an exceptional customer experience. You will collaborate closely with the team to provide top-notch support, troubleshoot complex problems, and continuously improve our processes. Adaptability, leadership, and technical expertise are essential for success in this role.
Key Responsibilities- Manage support metrics such as response time, resolution time, and customer satisfaction.
- Respond to technical and product-related inquiries via email, live chat, and phone.
- Collaborate with engineering teams to resolve intricate technical issues.
- Identify recurring issues and suggest improvements.
- Maintain and update our knowledge base with FAQs and troubleshooting guides.
- 2-5 years of experience in tech support or a customer-facing role.
- Tech-savvy with a basic understanding of API's, JavaScript, Python, and/or SQL.
- Strong problem-solving skills and a proactive mindset.
- Excellent verbal and written communication in English.
- Ability to thrive in a fast-paced, evolving environment.
- Competitive Compensation Package: Reflects skills and contributions.
- Holistic Work-Life Harmony: Values personal time and promotes a healthy work-life balance.
- Comprehensive Health Coverage: Robust insurance plans.
- Investment in Professional Growth: Paid training programs.
- Adaptable Work Hours: Flexibility in schedule.
- Hybrid Work Model: Combining remote and in-office work.
- Strategic Career Development: Personalized growth plans and advancement opportunities.
- Tailored Workspace Setup: High-quality PC, monitor, keyboard, etc.
- Social Fridays: Casual drinks fostering team camaraderie.
If this role aligns with your career goals, proceed to the first step of our recruitment process here: https://app.testgorilla.com/s/87trhnyw
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