Technical Lead for Network Infrastructure and Operations

4 weeks ago

Bengaluru, Karnataka, India Moyen-Orient Full time

Requirements:

We are looking for a skilled and experienced Technical Lead to join our team at Moyen-Orient.

The ideal candidate will have a strong background in network infrastructure and operations, with a proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment.

Key Responsibilities:

• Maintain, implement, and manage the company's network infrastructure, including LAN, WAN, WLAN, and VPN connections.

• Ensure network reliability, performance, and security through the implementation of best practices and industry standards of Egis.

• Monitor network traffic, analyze data, and implement optimizations to improve efficiency and resource utilization.

• Administer and maintain servers, storage systems, and virtualization environments, ensuring optimal performance, availability, and security.

• Perform routine maintenance tasks, such as patches and updates, to minimize downtime and mitigate security risks.

• Administer and maintain our DBMS, ensuring optimal performance, availability, and security.

• Implement and maintain security measures, including firewalls, intrusion detection/prevention systems, and endpoint protection solutions, to safeguard against cyber threats and unauthorized access in compliance with Group rules.

• Participate in regular security audits, vulnerability assessments, and penetration testing, under the governance of EGIS Digital IS & IT IOP and with the help of our SOC (Security Operation Center) to identify and address potential vulnerabilities and weaknesses in the network infrastructure.

• Ensure backup (servers and network) and regularly test our backup solutions.

• Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA).

• Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon.

• Collaborate with cross-functional teams, including software developers, project managers, and business stakeholders, to support the successful delivery of IT projects and initiatives.

• Participate in the planning, design, and implementation of new technologies, systems, and solutions, ensuring alignment with business objectives and technical requirements.

Requirements:

To be successful in this role, the candidate should have a degree in Computer Science, Information Technology, or a related field, and at least 10 years of experience in IT systems and network engineering roles, with demonstrated expertise in network architecture and system administration.

The ideal candidate will also have hands-on experience with network equipment and technologies from leading vendors, proficiency in system administration tasks, DBMS administration tasks, and middleware administration tasks, as well as strong understanding of cybersecurity principles and best practices.

Ambitious candidate should have ITIL v4 certification and experience with ITSM tools (ServiceNow).

Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization, are also required.

We are looking for someone with a strong sense of responsibility and a team player attitude.

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