Highly Skilled Software Developer
1 week ago
As a principal software engineer, you will be responsible for developing sophisticated systems and software based on the customer's business goals, needs, and general business environment. You will work with product management, other engineering teams, customer success, and support on developing cutting-edge new product features and enhancements across various areas of our offerings.
This role is within the advanced support engineering team, which is uniquely positioned with responsibilities in both customer support as well as software development. The team is responsible for tier 3 customer support cases. As part of this role, you will investigate the most challenging customer issues, perform deep investigations into the product code base to identify root causes, and assist with resolutions of issues.
The advanced support engineering team develops software changes across all products with a focus on improving the supportability of the products. You will also develop tools for direct delivery to customers to assist with their usage of the products.
The advanced support engineer must demonstrate skills and interest in both software development and customer issue resolution.
What You Will Do:- Be a key part of the full product development lifecycle of software applications
- Investigate and resolve complex customer issues; maintain high customer satisfaction
- Work independently with a moderate level of guidance from engineering management
- Work comfortably within a high-pressure environment
- Design, implement, and unit test changes to our products, including enhancements, defect fixes, and/or configuration adjustments
- Recommend best practices and techniques to customers
- Research, validate, and recommend key solutions
- Mentor other engineers, including design collaboration and code reviews
- Be an active member of an agile team, collaboratively realizing features through continuous development, testing, and delivery
- Bachelor's or master's degree in engineering or computer science
- 10+ years of commercial experience in software development using the Java programming language, including the use of some IDE, with a solid understanding of object-oriented design concepts for delivering and maintaining a software product
- Experience in designing and implementing highly scalable, high-throughput web applications and backend systems
- Technical understanding of SQL, Hibernate, XML, and JSON
- Knowledge of SOA concepts
- Technical understanding of Web Services technologies, including REST, SOAP, and WSDL
- Exposure to mature development processes, including the use of source code control systems like Git
- Demonstrated comfort with videoconferencing systems
- Strong reading, writing, and oral communication skills
- Experience working with AI to automate work efforts and research knowledge
- Knowledge of front-end technologies, especially JavaScript; GWT is a plus
- Knowledge of Agile development methodology
- Knowledge of Linux/Unix environments
- Work experience within an enterprise software or web company
- Experience with training an AI/ML model
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