Senior Project Manager

1 week ago

Pune, Maharashtra, India Jobs for Humanity Full time

About the Role:

As a Senior Project Manager at FIS, you will be responsible for managing client deliveries globally, working with clients to document requirements, design, develop, and deliver client customizations. You will provide client support across multiple time zones and assist clients during installations in UAT/Production environments over the weekends.

Key Responsibilities:

  • Manage SOW's/Change Requests for Upgrades/New Interfaces & Enhancements.
  • Coordinate activities among team members, internal departments (technical and nontechnical), and client.
  • Forecast revenue, managing timesheets, client invoices, and budgets.
  • Define and manage Project plans, Project Risks & issues.
  • Allocate and monitor work of project team, providing direction and support.
  • Creation of Project status reports and participate in client status calls.
  • Manage client deliveries, provide post-delivery support.
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Developing a deep understanding of projects to gain insights into the scope of service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

Requirements:

  • Master's degree in computer applications or equivalent.
  • Min 13-15 years of experience on Project Management
  • Strong understanding of creating and managing MS Project Plans
  • Good experience in managing project budgets, digital forecasts, resource allocations in PlanView
  • Good Lending domain experience
  • Strong experience in Project Management
  • Strong skills in Microsoft Project, PlanView, Monday.com.
  • Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
  • Very strong interpersonal and communication skills to build and maintain relationships with clients. You should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
  • You should possess leadership qualities to guide and motivate team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
  • Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
  • You should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
  • You should have a mindset of continuous improvement. You should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Added Bonus:

  • Ability to discuss project risks, issues, concerns with clients, business unit and get it resolved
  • Manage and adapt priorities according to client and internal requirements
  • Work as individual contributor and as part of a global team

What We Offer:

  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

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