Principal Systems Engineer

1 day ago


Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time
Job Title: Sr. Engineer II

Job Description:

Job Summary:

Aristocrat Technologies India P/L is seeking an experienced Sr. Engineer II to join our team. The successful candidate will be responsible for administering the Online Gaming platform, monitoring and reporting on a 24x7 basis, and providing second-level troubleshooting support.

Responsibilities:

- Proactively monitor and support the live and staging infrastructure on a 24x7 basis.

- Investigate and react to any live issues that occur.

- Prepare and execute periodic releases both infrastructure and software.

- Act as an escalation point for issues flagged through customer channels.

- Partake in the design and improvement of processes and activities related to the role.

- Handle service requests, incident problems, and change requests in line with ITIL v4 best practice.

Requirements:

- Proven experience in a technical support/Shift Team Lead operational role.

- All-round technology knowledge, specifically Linux.

- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.

- A working knowledge of monitoring tools, both event management and metrics.

- Good problem-solving method and approach.

- Evidence of accountability and ownership when managing incidents.

- Ability to analyse logs and troubleshoot issues.

- Excellent attention to detail and organisational skills.

- Docker/Kubenetes experience.

- Virtualisation – Open Stack, VMWare.

- Cloud Platform experience – Google GK, Amazon EKS.

- Experience with code repositories GitHub/GitLab.

- Experience with CI/CD pipelines.

- Experience with DNS/HTTPS certificates.

- Experience with orchestration tools Ansible and Ansible Tower.

- Experience with event workflow ticketing systems, for example Zendesk/Jira.

Education:

- Bachelor's Degree in Computer Science, Engineering, or related field, or its equivalent.

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