Principal Systems Engineer
1 day ago
Job Description:
Job Summary:
Aristocrat Technologies India P/L is seeking an experienced Sr. Engineer II to join our team. The successful candidate will be responsible for administering the Online Gaming platform, monitoring and reporting on a 24x7 basis, and providing second-level troubleshooting support.
Responsibilities:
- Proactively monitor and support the live and staging infrastructure on a 24x7 basis.
- Investigate and react to any live issues that occur.
- Prepare and execute periodic releases both infrastructure and software.
- Act as an escalation point for issues flagged through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems, and change requests in line with ITIL v4 best practice.
Requirements:
- Proven experience in a technical support/Shift Team Lead operational role.
- All-round technology knowledge, specifically Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- A working knowledge of monitoring tools, both event management and metrics.
- Good problem-solving method and approach.
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and troubleshoot issues.
- Excellent attention to detail and organisational skills.
- Docker/Kubenetes experience.
- Virtualisation – Open Stack, VMWare.
- Cloud Platform experience – Google GK, Amazon EKS.
- Experience with code repositories GitHub/GitLab.
- Experience with CI/CD pipelines.
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
- Experience with event workflow ticketing systems, for example Zendesk/Jira.
Education:
- Bachelor's Degree in Computer Science, Engineering, or related field, or its equivalent.
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