Cybersecurity Professional

2 days ago

Kozhikode, Kerala, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 22,00,000
Job Title: Cybersecurity Expert

As a highly skilled Cybersecurity Expert, you will be responsible for providing expert-level support and guidance to customers on complex network security issues. You will manage and own support tickets related to existing customer services, design and implement changes as per client requirements, and work closely with other teams to ensure seamless customer support.

Key Responsibilities:
  • Manage and own support tickets about existing customer services.
  • Design and implement changes as per the client's requirements.
  • Work closely with the Solution Delivery team and the Service Desk team to support customers and configuration tasks.
Core Responsibilities:
  • Regular communication verbal and written, with existing customers.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership and effectively manage support tickets for incidents, change, and service requests.
  • Plan and complete projects as assigned to you by the Head of Network Security.
  • Documented customer solutions – CMDB, Visio documentation, technical summary write-up.
  • DR/Failover Testing.
  • Support and mentor engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • On-call rota out of hours for high-priority incidents.
Required Experience:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root causes and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using firewalls such as Palo Alto, FortiGate, and Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.
  • Familiarity with Cloud products such as Azure / Amazon AWS.
  • Experience working within a Managed Service Provider Environment.
  • Minimum Basic experience with network automation/programming such as Ansible/Python.

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