Technical Systems Specialist

3 days ago


Gurgaon, Haryana, India REA Full time

At REA, we're seeking a talented Technical Systems Specialist to drive continuous improvement across our systems. As a key member of our team, you will play a crucial role in enhancing team culture and providing technical guidance to junior engineers.

About the Role

This is an exceptional opportunity for someone who is passionate about technology and innovation. You will identify common problems within ETech, working with the ETech Leadership team to design and prioritise simple solutions that make a real impact.

Main Responsibilities
  • Lifecycle Management: Drive outcomes for the systems lifecycle management plan, ensuring seamless integration and optimal performance.
  • Complex Issue Resolution: Embrace a solution-oriented mindset to tackle and resolve complex issues related to SaaS products, leveraging your expertise to find creative solutions.
  • SaaS Application Administration: Administer and integrate various SaaS applications, including Microsoft 365, Okta, Zoom, PagerDuty, Workday, and Slack, to enhance corporate functionality and user experience.
  • Network and Security: Oversee Arista WiFi, Campus, and Data Center switching and routing to ensure secure and reliable connectivity, as well as manage Zscaler to establish a secure zero-trust policy for offshore access.
  • Firewall Maintenance: Ensure corporate firewall systems, like Palo Alto, are properly maintained and aligned with organisational IT policies, protecting our network from potential threats.

You will provide expert support and guidance to teams and end-users, ensuring they can effectively utilise the technology resources. You will diagnose and resolve network and application issues promptly to minimise downtime and service disruptions.

Enhance system documentation and create informative help centre articles to support user knowledge and system efficiency. Stay updated with the latest technology trends and best practices in cloud computing and networking and SaaS to drive innovation and continuous improvement.



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