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Loyalty Lifecycle Specialist
2 weeks ago
Job Title: Loyalty Lifecycle Specialist
About the RoleWe are seeking a skilled loyalty lifecycle specialist to join our customer experience team. As a key member of our team, you will be responsible for developing and implementing customer retention strategies to enhance customer loyalty and satisfaction.
Key Responsibilities- Design and implement customer retention programs to improve the overall customer lifecycle experience.
- Collaborate with cross-functional teams to ensure consistent and proactive customer engagement.
- Analyze customer behavior, feedback, and churn trends to identify areas for improvement.
- Develop tailored action plans to address customer pain points and design interventions to improve the customer experience.
- Proven experience of 2-3 years in customer retention, customer experience, or a related role.
- A strong understanding of customer behavior and psychology.
- Excellent communication and interpersonal skills to handle escalations effectively.
- Creative problem-solving abilities to develop innovative retention strategies.
