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ServiceNow ITSM Specialist Role

1 week ago

India Technozis Full time
Job Description

We're seeking a skilled ServiceNow ITSM Specialist to join our team and play a key role in optimizing our IT service management processes. The ideal candidate will have hands-on experience with ServiceNow ITSM implementation and administration, as well as a strong understanding of ITIL frameworks and best practices.

Key Responsibilities
  • Design, develop, and configure ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management
  • Customize workflows, forms, and scripts to meet business requirements
  • Integrate ServiceNow with other enterprise systems and tools
  • Analyze existing IT processes and identify opportunities for automation and improvement
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of hands-on experience with ServiceNow ITSM implementation and administration
  • Strong understanding of ITIL frameworks and best practices
  • Experience with ServiceNow modules such as Incident, Problem, Change, Service Catalog, and Knowledge Management