Operational Transformation Specialist

17 hours ago

Amrāvati, Maharashtra, India beBeeExcellence Full time ₹ 16,85,723 - ₹ 25,47,184

Process Excellence Role

We are seeking an individual to excel in a Process Excellence Manager position. The successful candidate will be responsible for leading the implementation of process improvements, transforming operations, and driving continuous improvement across multiple sites and functions.

Key Responsibilities:

  • Continuous Improvement & Transformation: Utilize Lean/Six Sigma methodologies to enhance performance, reduce waste, and boost productivity.
  • Lead transformational initiatives to adapt operations in line with evolving industry trends.
  • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
  • Lead SLA baselining, AHT optimization, and KPI tracking to meet operational targets.
  • Project Leadership & Delivery: Prioritize, scope, and execute high-impact projects, ensuring delivery within defined benefits.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
  • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
  • Stakeholder Collaboration & Change Management: Build relationships to identify improvement opportunities and implement measurement systems.
  • Partner with IT to align on technology needs for process optimization.
  • Drive change management initiatives to embed a culture of continuous improvement.
  • Coach stakeholders at all levels to adopt Lean principles.
  • Performance Measurement & Governance: Define Key Performance Indicators (KPIs) to measure process efficiency and project impact.
  • Establish governance frameworks to sustain improvements.
  • Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.

Requirements:

Education: Bachelor's Degree required; MBA preferred.

Certification: Certified Six Sigma Black Belt (mandatory).

Experience:

  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in Insurance operations.
  • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
  • Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.

Soft Skills:

  • Strong quantitative and analytical problem-solving ability.
  • Ability to influence without authority and inspire teams.

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